We only allow service animals, a dog that has been individually trained to do work or perform tasks for a person with a disability. PLEASE NOTE, under the ADA, animals whose function is to provide comfort or emotional support do not qualify as a service animal.
The service animal must be house-trained and must be kept under control at all times while on board the Star of Saugatuck. We may ask that a service or assistance animal be removed from the property if it is not house-trained, if it is acting out of control and no effective action is being taken to control it, or if it poses a direct threat to the health or safety of others.
The cruise has a set route, which may change slightly due to conditions. We start on the Kalamazoo River, enter into Lake Kalamazoo, head back down the Kalamazoo River, enter the cove or basin area, travel along the 2,500 feet of pier head and enter the majesty of Lake Michigan (lake conditions permitting).
Weather permitting, the boat will go out in Lake Michigan. The boat can handle the waves, it’s the passengers that don’t always enjoy it. It is always at the Captain’s discretion; your safety is important to us.
Our public cruise tickets are non-refundable once purchased. Please be sure you have selected the correct date, the correct departure time and the correct number of tickets before completing your purchase. We do not compensate for no-shows or late arrivals. Please allow extra time for parking. A refund will only be given in the case that Mother Nature keeps us from leaving the dock. This would include high winds and/or lighting. Otherwise, we will go rain or shine, hot or cold.
Absolutely. Our ship is fully enclosed and climate-controlled for your comfort. We sail rain or shine. The Captain may adjust the route to best manage conditions during the tour. Extreme high winds and/or lightning are the only conditions that will keep us from going out.
Payment is required in full at the time of the reservation. We accept cash and major credit cards: VISA, MasterCard, American Express, and Discover. We also accept traveler’s checks and cashier’s check.
Travel on the vessel is subject to the Terms of Conveyance, binding upon you as a passenger, expressly including limitations upon claims that may be brought relating to the conveyance, such as any claim of injury. By seeking and accepting passage, you agree to be bound by the Terms of Conveyance. Click here to read the Terms of Conveyance.
Our vessel moves around on the water, the deck is steel and can get slippery, so we recommend our guests avoid wearing heels and flip flops when joining us. We also recommend having a coat or light jacket should you want to sit on the upper deck. If you are attending a private event through an individual or company, we recommend you check with your host as to the appropriate attire for your function.
For the safety of all guests, weapons are not permitted on the Star of Saugatuck’s property. The only exception to this is law enforcement personnel in the performance of their official duties. The presenter of a boarding pass consents to a reasonable search for weapons before entering. If you are unable to comply with these conditions, then we will not allow you access on to the Star of Saugatuck.